You open Gaidge on Monday and the numbers tell a clean story: conversion is fine, treatment acceptance is fine, but new-patient consults are soft again. What the dashboard can't show you is why — that two dozen people called the practice last week and never reached a human. They called at lunch, after the office closed, and during Friday's pile-up, hit voicemail, and quietly booked an exam somewhere else. Your analytics are measuring everything that happens after the phone is answered. The leak is upstream, at the top of the funnel, where the call rings out.
DentalReception AI plugs that leak. It answers every call in under two rings, qualifies and books the consult live, and runs 24/7 — so the funnel Gaidge measures starts full instead of half-empty. It works alongside your Gaidge reporting, not as a replacement for it.
Books live, 24/7 — feeding the metrics Gaidge tracks
Gaidge is where you watch the health of the practice: starts, conversion, production, no-shows. None of that improves if the inbound call never connects. DentalReception AI sits at the very front of that funnel and makes sure new-patient inquiries — the lifeblood of an ortho practice — actually become captured consults instead of unanswered rings. Every after-hours Invisalign question, every Monday-morning spike, every lunch-hour call gets a live answer and a booked next step.
Gaidge is an analytics platform, not a scheduling system, and it is not one of our five confirmed real-time write-back PMS connections. DentalReception AI connects via API and works alongside your stack: it answers and books on the phone, captures clean call data — who called, why, what was scheduled, what was missed before — and surfaces it so your team and your reporting see the full top-of-funnel picture. (TODO: confirm integration depth.) See appointment scheduling and the analytics dashboard.
What Gaidge users get
- A fuller top of funnel — consult inquiries that used to die in voicemail are answered and qualified live, so the numbers you track in Gaidge reflect real demand. See book more new patients.
- Call-level visibility — every call gets a transcript and summary, so you can see exactly how many inquiries came in and how each was handled. See call summaries.
- Missed-call recovery — the calls you currently lose at lunch and after hours become captured leads. See reduce missed calls.
- Consistent handling — every caller gets the same qualifying questions and the same standard, so your funnel data isn't skewed by who happened to answer.
- Bilingual coverage — English and Spanish callers are both handled, widening the top of the funnel.
How DentalReception AI connects to Gaidge
Setup is a forwarding change plus a one-time configuration of your providers, appointment types, and qualifying questions — no new hardware. You forward your main or after-hours line to DentalReception AI; it answers, qualifies, and captures bookings, then makes the call data available so your team can act on it and your Gaidge view reflects what actually came in. Because Gaidge reports rather than schedules, DentalReception AI's job is to fill the funnel and document it, not to write into Gaidge directly. See implementation and the full integrations list.
Before and after DentalReception AI
| Before DentalReception AI | With DentalReception AI + Gaidge | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| Top of funnel | Leaks before it's measured | Captured live and logged |
| Consult inquiries | Voicemail, often lost | Qualified and booked |
| Call data in your reporting | Incomplete | Every call summarized |
| After-hours / weekend leads | Missed | Answered and captured |
Every call is handled under a HIPAA-compliant setup with a signed BAA available — see security.
Frequently asked questions
Does DentalReception AI integrate directly with Gaidge?
Gaidge is an orthodontic analytics platform, not a scheduling system, so there is no appointment write-back to perform. DentalReception AI connects via API and works alongside Gaidge: it answers and books calls live, then captures clean call-level data — inquiries received, consults booked, calls previously missed — so your reporting reflects the true top of your funnel. (TODO: confirm integration depth.) Our five confirmed real-time write-back PMS systems are Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack.
How does it actually improve the numbers I see in Gaidge?
By fixing the leak upstream. Most ortho practices miss a quarter to a third of inbound calls (industry average), and many of those are new-consult inquiries. DentalReception AI answers them in under two rings and books them live, 24/7, so more genuine demand enters the funnel you measure. You can't convert a consult that never got past your voicemail — this makes sure it does.
Will I still see every call that comes in?
Yes. Every call produces a transcript and a summary, so you and your operations team have a complete record of what came in, why people called, and what was scheduled. That visibility complements Gaidge's downstream metrics by showing the very front of the funnel. See summarize patient calls.
Is this useful for a multi-location ortho group?
Very. DentalReception AI is built first for group and multi-location practices, and it gives operations one consistent intake standard across every office — which makes the data rolling into Gaidge cleaner and more comparable location to location. See orthodontics or book a demo.