It's 6:15 on a Thursday and the office closed fifteen minutes ago. Your Modento forms are doing their job — a new patient finished their online paperwork at home last night, and reminders went out this morning without anyone lifting a finger. But the phone just rang, and there's no one left at the desk to pick it up. It's a parent whose child chipped a tooth at soccer practice, and they need to talk to a person now. The call rolls to voicemail, the parent hangs up, and by tomorrow they've booked somewhere that answered. Modento kept your existing patients engaged all day; it can't answer that ringing phone.
DentalReception AI answers it. It picks up in under two rings, talks the caller through their options, finds a real open slot, and books the appointment live — 24 hours a day. Modento keeps doing what it does best around the visit; DentalReception AI makes sure the call that creates the visit never goes unanswered.
Live call answering that works alongside Modento
Modento is a patient engagement and communication platform — digital forms, two-way texting, reminders, payments, and reviews that keep patients moving smoothly before and after they sit in the chair. What it doesn't do is staff your phone line. When the front desk is at lunch, swamped on a Monday, or gone for the night, calls still pile up, and a message in Modento doesn't help a caller who wants to book right now.
DentalReception AI fills that gap. It answers the live call, handles the conversation, and completes the booking on the spot, so the patient never has to wait for a callback to get on the schedule. The two tools cover different parts of the same patient journey: DentalReception AI captures and books the inbound call, and Modento carries that patient through forms, reminders, and follow-up. Used together, a new patient can be answered, booked, and routed into your engagement workflow without anyone at the desk touching the phone.
DentalReception AI connects to Modento via API and works alongside it rather than replacing it. (TODO: confirm integration depth.) The booking itself writes back in real time into your practice management system — that's where DentalReception AI's deep, confirmed write-back lives, including Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack.
What Modento practices get
- Every call answered, 24/7 — after-hours, lunch-hour, and Monday-spike calls get a real conversation instead of voicemail. See after-hours answering.
- Live booking on the call — the appointment is created during the conversation, not added to a callback list. See appointment scheduling.
- New-patient intake captured — name, reason for the visit, and insurance details are collected on the call and routed to your team, ready to flow into your Modento forms workflow. See patient intake.
- Emergency calls triaged and routed — a cracked tooth or swelling after hours is screened and sent to the right place instead of sitting in a mailbox. See emergency triage.
- Bilingual answering — English and Spanish callers are handled the same way, so a language gap doesn't cost you a booking. See multilingual answering.
How DentalReception AI connects to Modento
Setup is a forwarding change, not a rip-and-replace. You point your main or after-hours line to DentalReception AI, and it begins answering calls and booking into your live schedule. Modento keeps running exactly as it does today for forms, reminders, texting, and reviews. The API connection between the two is configured during onboarding so booked patients can move into your engagement flow. (TODO: confirm integration depth.) No new phones, no new hardware, and the front desk keeps working the way it already does. See implementation.
You decide how much of the phone load the AI carries. Many practices start by forwarding only after-hours and overflow calls, then expand once they see how many bookings the AI captures.
Before and after DentalReception AI
| Modento alone | Modento + DentalReception AI | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| When the call is booked | Whenever staff returns the call | During the call |
| New-patient intake | Patient self-serves later | Captured live on the call |
| Emergency after hours | Voicemail | Triaged and routed |
| Engagement after booking | Modento forms & reminders | Modento forms & reminders |
Every call is handled under a HIPAA-compliant setup with a signed BAA available — see security.
Frequently asked questions
Does DentalReception AI replace Modento?
No. They do different jobs. Modento is a patient engagement and communication platform — forms, reminders, two-way texting, payments, and reviews around the visit. DentalReception AI is the AI receptionist that answers your live phone calls and books appointments on the call, 24/7. Practices run both: DentalReception AI captures and books the inbound call, and Modento carries that patient through the rest of the journey. The two connect via API so a newly booked patient can move into your Modento workflow. (TODO: confirm integration depth.)
How does DentalReception AI connect to Modento?
It connects through an API integration configured during onboarding, and it works alongside Modento rather than on top of it. (TODO: confirm integration depth.) The deep, real-time appointment write-back happens in your practice management system — DentalReception AI's confirmed live PMS connections are Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack. Modento continues to handle engagement exactly as it does now.
What happens to calls after hours or at lunch?
They get answered and booked. DentalReception AI runs 24/7, so the new-patient call at 9 p.m. or during the lunch-hour gap is answered in under two rings and booked into your live schedule — no voicemail, no missed booking. That's the kind of call Modento's reminders and forms can't catch, because there's no patient record yet. See how it helps you answer after-hours calls.
Is it HIPAA compliant?
Yes. Every call runs under a HIPAA-compliant setup, and a signed BAA is available. The agent captures and relays patient and insurance details to your team rather than making clinical or coverage decisions — it books, intakes, and routes, then hands off to your staff. You can review the details on our security page, or see a live booking on a demo.