It's 5:45 on a Thursday and your last patient is in the chair while two lines light up at once. One is a parent who saw your Invisalign ad and wants to know what a consult costs; the other is an existing patient running late for a 6:00 adjustment. Your treatment coordinator is mid-handoff and can't grab either, so both roll to voicemail. By morning the consult call is cold — that parent already booked a free exam down the road — and the late patient assumes they have to reschedule. Your Ortho2 Edge schedule had room for both. The phone, not the chair, was the bottleneck.
DentalReception AI answers that call in under two rings, captures the new-patient consult request or the adjustment change, and gets it onto your team's plate while the caller is still on the line — 24 hours a day, 365 days a year. It runs alongside Ortho2 Edge instead of replacing how your practice already schedules.
Books live, 24/7 — alongside Ortho2 Edge
Orthodontic practices live or die on consult volume, and consults come from the phone at the worst possible times: the lunch gap, the after-school rush, and the moment your front desk is buried in check-ins. DentalReception AI picks up every one of those calls, qualifies the caller, answers the common questions — treatment types, rough timelines, financing, whether you take their plan — and locks in the next step so the lead never goes cold.
Because Ortho2 Edge is not one of our five confirmed real-time write-back systems, DentalReception AI connects via API and works alongside your Edge schedule rather than writing into it directly. The AI captures the full booking — patient details, requested provider, appointment type, preferred times — and hands your coordinator a clean, ready-to-enter record so the appointment scheduling step takes seconds, not a callback. (TODO: confirm integration depth)
What Ortho2 Edge users get
- Consult capture, 24/7 — new-patient and Invisalign inquiries are answered and qualified the moment they call, not the next business morning. See new patient calls.
- Adjustment and reschedule handling — existing patients moving an adjustment or running late get a live answer instead of voicemail tag. See appointment rescheduling.
- Provider-aware routing — calls and bookings respect which doctor or assistant the patient sees, so the request reaches the right column. See provider-specific routing.
- Bilingual answering — English and Spanish callers are handled by the same system, so no parent gets stuck at "press 2."
- Every call logged — transcripts and summaries land with your team so nothing said on the phone gets lost. See the analytics dashboard.
How DentalReception AI connects to Ortho2 Edge
Setup is a forwarding change plus a one-time sync of how your practice schedules — no new hardware and no change to Ortho2 Edge itself. You point your main or after-hours line to DentalReception AI, we map your providers and appointment types, and the agent starts answering. Captured bookings are delivered to your team for entry into Edge. You choose how much of the phone load the AI carries: after-hours and overflow only, or every call. See implementation and the full list of supported tools on the integrations page.
Before and after DentalReception AI
| Before DentalReception AI | With DentalReception AI + Ortho2 Edge | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| New consult inquiries | Voicemail, often gone by morning | Captured and qualified live |
| Late / reschedule calls | Lost to phone tag | Handled on the call |
| Spanish-speaking callers | Hit a language wall | Served in their language |
| After-hours coverage | None | Full, every night and weekend |
Every call is handled under a HIPAA-compliant setup with a signed BAA available — see security.
Frequently asked questions
Does DentalReception AI write appointments into Ortho2 Edge?
Not as a confirmed real-time write-back today. Our five live write-back systems are Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack. With Ortho2 Edge, DentalReception AI connects via API and works alongside your schedule: it answers and qualifies the call, captures the complete booking, and hands your coordinator a ready-to-enter record so entry into Edge takes seconds. (TODO: confirm integration depth.) The real win is that the call is answered and the consult is saved in the first place, 24/7.
Will it handle new Invisalign and braces consult calls?
Yes. New-patient consult capture is exactly what it's built for. When a parent or adult calls about treatment, the AI answers in under two rings, explains your treatment options at a high level, answers common cost and timeline questions, and books the consult request — so that lead doesn't ring out to voicemail and book with another office. See book more new patients.
Can it answer calls after hours and on weekends?
Yes — that's the core of it. DentalReception AI runs 24/7/365, so the after-school rush, the lunch gap, evenings, and weekends are all covered. The parent who calls at 8 p.m. after seeing your ad gets a real answer and a captured consult instead of a voicemail box. See answer after-hours calls.
Does it work for a multi-location ortho group?
Yes. DentalReception AI is built first for group and multi-location practices. It routes callers to the right office, respects each location's providers and hours, and gives your operations team one consistent way every call is handled across the group. See multi-location dental practices or book a demo.