It's the middle of a busy afternoon and your Sensei Cloud schedule is fully loaded, which is exactly why the phones are going unanswered. Both coordinators are seating patients and processing checkouts, and the line rings four, five, six times before rolling to voicemail. The caller — a new patient who saw your reviews and was ready to book — hangs up and tries the next practice. Nobody at the desk ever knew the call came in. The schedule looked full, but a new patient just walked because the phone wasn't covered.
DentalReception AI answers that call in under two rings and books, reschedules, cancels, or triages the appointment live while the patient is still on the line — 24 hours a day, 365 days a year. It runs alongside Carestream Sensei Cloud, the cloud dental PMS your team already works in, so your front desk keeps its workflow and stops losing patients to a ringing phone.
Books live, 24/7 — alongside Sensei Cloud
Most practices don't have a scheduling problem; they have a coverage problem. Calls cluster at lunch, after hours, and during the Monday morning rush, and roughly a quarter to a third of inbound calls go unanswered (industry average). DentalReception AI answers all of them. Every call is picked up instantly, the caller is guided through booking, and the conversation ends with a real appointment time — not a message your team has to return between patients.
Because it never closes, a call at 8 p.m. is handled exactly like one at 8 a.m. The agent collects what your team needs and walks the patient to a booked slot, so your Sensei Cloud schedule keeps filling even while the office is dark. Your appointment scheduling is completed on the call instead of becoming a callback task for the morning.
DentalReception AI connects to Sensei Cloud via API and works alongside your existing setup. [TODO: confirm integration depth — live, real-time two-way write-back is available today on Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack; Sensei Cloud write-back depth is being confirmed.] In the meantime, every booking, reschedule, and intake detail is captured and routed to your team so nothing falls through.
What Sensei Cloud practices get
- Every call answered, 24/7 — no busy signal, no voicemail, even after hours and during the lunch gap. See call answering.
- Live booking on the call — new patients, reschedules, and cancellations are handled while the caller is on the line, then synced to your team.
- Cancellation backfill — freed time is offered to the next caller or a waitlisted patient instead of going empty.
- Insurance details captured — the agent collects carrier and member details and routes them to your team. See insurance verification. It captures and relays; it does not confirm coverage.
- Emergency triage and routing — a patient in pain is triaged and routed to your protocol, not parked in voicemail.
- Bilingual answering — English and Spanish, so more callers reach a real booking.
How DentalReception AI connects to Sensei Cloud
Setup is a forwarding change, not a software migration. You point your main or after-hours line to DentalReception AI, and the agent starts answering and scheduling right away. No new hardware, no change to your phones, providers, or appointment types. You choose how much of the phone load the AI carries — only overflow and after-hours, or every call — and you can adjust that routing at any time. Most practices go live without altering how the front desk already works. See implementation and browse the full integrations list.
Before and after DentalReception AI
| Before DentalReception AI | With DentalReception AI + Sensei Cloud | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| When it's booked | Later, after a callback | During the call |
| Where it lands | Voicemail or a sticky note | Captured and routed to your team for Sensei Cloud |
| Cancelled slots | Sit empty | Offered to the next patient |
| After-hours coverage | None | Full, 24/7/365 |
Every call is handled under a HIPAA-compliant setup with a signed BAA available — see security.
Frequently asked questions
Does DentalReception AI work with Carestream Sensei Cloud?
Yes — DentalReception AI works alongside Sensei Cloud and connects via API. The agent answers every inbound call, books and reschedules live, captures insurance and intake details, and routes everything to your team. The depth of automatic write-back into Sensei Cloud is being confirmed [TODO: confirm integration depth]. Live, real-time two-way write-back is available today on Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack. On Sensei Cloud, your existing workflow stays in place and no booking is ever lost.
What happens to calls after hours or during lunch?
They get answered and booked. DentalReception AI runs 24/7, so a new-patient call at 9 p.m. or during the lunch-hour gap is answered in under two rings rather than rolling to voicemail. The agent finds an open time, books it, and routes the details to your team for Sensei Cloud. After-hours and lunch calls are the single biggest source of lost new patients for most practices — and the exact gap DentalReception AI is built to close. See it in a demo.
Do we need new hardware or a new phone system?
No. Setup is a forwarding change on your existing line — no new hardware, no rip-and-replace. Your current phones, providers, and appointment types stay exactly as they are. You point your main or after-hours number at DentalReception AI, choose how much volume it handles, and the agent begins answering. Most practices go live without changing how the front desk operates day to day. See implementation.
Is it HIPAA compliant?
Yes. Every call is handled under a HIPAA-compliant setup, and a signed BAA is available. The agent captures and relays patient information to your team — it does not diagnose, guarantee insurance coverage, or make clinical decisions. For emergencies it triages and routes the caller to your practice's protocol. SOC 2 status and data hosting region are being confirmed (TODO: confirm). See security, or review pricing.